WHAT IS KLARNA?

Klarna provides payment solutions for 85 million consumers across 200,000 merchants in 17 countries. They offer direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

 

HOW DO I PAY WITH KLARNA?

You will need to change the payment method at checkout to use Klarna as your payment method on our GXNG Clothing website. There is no need to create a Klarna account. Just tap 'change' under payment type, 'add new payment method' and then select Pay Later with Klarna. You can also add Pay Later with Klarna as a payment option by logging into 'My Account'.

 

HOW DOES BUY NOW, PAY LATER WORK?

Once your order is confirmed, you’ll receive an email with payment instructions within two working days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card by at https://www.klarna.com/uk

 

WHAT IS THE MAXIMUM PURCHASE LIMIT?

The maximum purchase limit is different on each account, and is determined by a credit assessment by Klarna. If your order fails, you may wish to try again with a smaller amount.

CAN MY BILLING AND DELIVERY ADDRESS BE DIFFERENT?

Your billing and delivery address can be different, however they need to be in the same country.  

I HAVE TROUBLE PLACING MY ORDER

If you have trouble placing your Buy now pay layer with Klarna order is maybe due to the following reasons. Klarna may have rejected your application to pay on account. We'd recommend choosing another type or payment or placing an order for a smaller amount. You may have outstanding payments on previous Klarna invoices. You may have missed a required field at the checkout, such as filling in your Date of Birth. You need to be a U.K. customer to use Klarna at the moment

REFUNDS/RETURN OF ITEM

If you request a refund you'll receive your refund from Klarna within 5-10 working days to your chosen account.

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you have any questions about extending your payment period, please contact Klarna Customer Service at https://klarna.com/uk

I STILL HAVE QUESTIONS REGARDING BUY NOW PAY LATER WITH KLARNA

If you're having trouble or still any other questions please contact Klarna Customer service at http://www.klarna.com/uk